Front AI
Understand customer needs, fill gaps and form inquiry drafts.
Industry Solution
Freight Forwarders Solution
Unify rates, products, customers and fulfillment data.
AIRSEACHAIN centers on AI Agents plus an operations Control Tower: AI guides the customer request, professional teams confirm quotes, constraints and commitments, and fulfillment remains tracked with accountable records.
AI + Human Ops
Human-in-the-loop execution
01AI Guidance
Turn vague needs into quotable fields
02Human Review
Confirm quotes, limits, milestones and promises
03Trusted Fulfillment
Track orders, exceptions and owners continuously
Pain Points
Common Freight Forwarders Problems
01
Rates are scattered across spreadsheets, chats and email.
02
Quote quality relies too much on individual experience.
03
Customer requests require repeated clarification.
04
Order handoffs are manual and disconnected.
05
Fulfillment visibility is weak and exception handling lags.
06
Experienced know-how is hard to retain as team members change.
AIRSEACHAIN
AI Agents capture needs. The Control Tower delivers promises.
AIRSEACHAIN centers on AI Agents plus an operations Control Tower: AI guides the customer request, professional teams confirm quotes, constraints and commitments, and fulfillment remains tracked with accountable records.
Human Ownership
Specialists review risks, fees, milestones and commitments.
Closed-loop Execution
Orders, exceptions, fees and owners become trackable records.
Core Capabilities
Capabilities from inquiry to fulfillment
01
Unified rate and product management
Manage sea, air, dedicated lines, surcharges, SLA and conditions in one place.
02
AI-assisted inquiry and quote generation
Understand customer intent, complete missing fields and produce structured inquiry and quote suggestions.
03
Customer and order lifecycle management
Consolidate customer profiles, inquiry history, quotes, orders and exception records.
04
Visible fulfillment milestones
Track booking, inbound, customs, shipment and POD on one timeline.
05
Exception ownership and traceability
Delays, customs issues and cost changes are tracked with ownership and progress.
06
Knowledge accumulation
Turn top operator knowledge into reusable organizational assets.
Fit For
Who this fits
International forwardersSea and air agentsLCL/FCL teamsDedicated line operatorsMulti-role forwarding teams
Workflow / Service Loop
01
Request intake
Customers submit route, cargo profile, dimensions and SLA via AI or advisor entry.
02
AI parse and structuring
Xiaozhi extracts destination, commodity, packaging, risks and missing fields.
03
Quote confirmation
Control tower matches rates and products and confirms commit-ready options.
04
Order fulfillment
Execution starts with continuous updates for booking, inbound, customs and dispatch.
05
Exception handling
Delays and changes enter a clear accountability loop.
06
Settlement and review
Quote, fulfillment and exception data become reusable business intelligence.
More controlled and efficient forwarding operations
Faster quote response with consistent quality
Faster onboarding with reusable standards
Proactive service instead of repeated status follow-ups
Start complex logistics with one confirmable plan
Share your scenario and shipping needs. Our team will combine AI structuring with human review to return an executable plan.