Consultation and Intake
One entry for every service
Collect destination, cargo, timing and attachments, then route to self-service or complex inquiry handling.
AIRSEACHAIN Go · Free
Different logistics needs lead to different entry points, while quotes, orders and status remain scattered?
One-stop logistics, open to everyone for free
For every logistics customer, covering inquiries, ordering, tracking and communication across express, air, ocean and complex shipments. Platform access is free; transportation, warehousing and add-on services are charged as used.
One portal
All external customers use Go
Two paths
Self-service standard work or complex inquiry intake
Always visible
Quotes, contracts, orders, work orders and progress
Instant pricing and ordering for supported standard parcels
One inquiry intake for sea, air, FCL and project cargo
Online confirmation of formal quotes, contracts and actions
Continuous visibility into orders, work orders, milestones and exceptions
CUSTOMER WEB
Xiaoru receives every customer need. Go carries the full customer journey.
Customers do not need to classify complexity first. Xiaoru organizes the request, standard services can be handled online, and specialists review complex plans.
Self-service
Standard parcel and express services support instant pricing and ordering.
Complex inquiry
Specialists review sea, air, FCL and project cargo requirements.
One workspace
Formal quotes, orders and fulfillment progress stay visible in Go.
Xiaoru · Customer Assistant
Specialist Team
Service Collaboration
01
Describe Needs
Tell Xiaoru the route, cargo and timing without classifying the service first.
02
Confirm a Plan
Handle standard services online while specialists review complex requirements.
03
Stay Updated
Follow formal quotes, orders and shipment progress with clear next steps.
CUSTOMER ASSISTANT
Meet Xiaoru · Customer Assistant
Xiaoru provides product guidance, requirement organization, order search and customer support in Go, making logistics easier to arrange and follow.
Customer Intake
2 Smart CapabilitiesOrder and Progress
Key information in one place
Explain formal quotes, orders and fulfillment progress with clear next steps.
Customer Actions
2 Smart CapabilitiesSelf-Service
Complete standard work immediately
Supported standard products offer pricing, confirmation, ordering and payment online.
Inquiry and Follow-up
Specialist support for complex needs
Submit a complex inquiry and receive continued updates from professional teams.
SERVICE MODEL
AIRSEACHAIN Go Customer Web
Every customer, one Web portal
Handle standard services online or submit complex inquiries. Formal plans, orders and shipment progress always stay visible in Go.
1
Describe shipping needs to Xiaoru
2
Handle standard services online or submit a complex inquiry
3
Specialists confirm costs, timing and conditions
4
Customer confirms the formal plan
5
Follow orders and shipment progress
WHY IT WORKS
Key Advantages
Handle standard services online or submit complex inquiries. Formal plans, orders and shipment progress always stay visible in Go.
One Customer Entry
Customers no longer choose a system by cargo type; every request starts in Go.
Flexible Service
Handle standard services quickly and let specialists review complex needs.
Clear Results
See formal quotes, order progress and customer actions in one place.
Continuous Journey
Customers remain in the same workspace from first question through fulfillment.
4 Smart Capabilities
Every shipment can start in Go
Use AIRSEACHAIN Go for free to inquire, order, track and communicate. Transportation, warehousing and add-on services are charged as used.
One entry for standard and complex work
Formal results appear only after employee confirmation
Quotes, orders and fulfillment stay visible